Reference

Your Privacy Matters to Us

When you open an account with congtogel heylink and fund it via DANA, OVO, GoPay or QRIS, your personal and financial information enters a secure system we've built…

Data encrypted end-to-endPayment info never sharedYour account, your control

Explore the Lobby Read FAQ

What We Collect and Why

congtogel heylink Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, residential address and payment details when you register and make deposits. We use this information to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, prevent fraud and comply with local financial regulations. Your data is stored

1
on servers within the region where local law permits. We retain account information for as long as your account remains active, plus a retention period for legal and financial compliance. Where access or eligibility is discussed, it depends on local law. We do not sell your
2
data to third parties, though we may share transaction details with our payment processors to complete withdrawals.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Request Data Changes or Access

You have the right to ask us for a copy of your data, request corrections to inaccurate information, or ask us to delete your account.

Live Chat Support Open the chat widget in the bottom right of your account lobby, available 09:00–23:00 Jakarta time daily. Select 'Account & Data' to speak with a team member about your privacy request.

Email Support Send your data access or deletion request to [email protected]. Include your account username and a clear description of what you'd like to change or remove.

In-Account Settings Go to Settings > Privacy & Data in your account dashboard to download your data export, update your personal details, or request account closure with data removal.

SECURITY AND RETENTION

How We Safeguard Your Account

Your account password is hashed and never stored in plain text. When you log in from a new device, we send a verification code to your registered email or phone.

Password Security

Your password is encrypted with industry-standard hashing. We never ask for it via email or chat. Change your password anytime in Settings > Account Security.

Login Verification

New device logins trigger a code sent to your email or phone. This two-step check keeps your account from unauthorized access even if someone knows your password.

Withdrawal Verification

Every withdrawal request requires a PIN or one-time code before funds leave your congtogel heylink wallet and reach your DANA, OVO, GoPay or QRIS account.

Data Retention

We keep your account data active for as long as you play with us. After closure, personal details are archived for three years to meet regulatory and tax obligations where local law permits.

Fraud Detection

Our system monitors deposit and withdrawal patterns in real time. Unusual activity (like a large deposit followed by immediate withdrawal from a new device) triggers a manual review.

Contact the Privacy Team

If you have concerns about how we handle your data, email [email protected] or use the Data Request form in your account. We respond within three business days.

Privacy Policy FAQ

These are the questions we hear most from players in Yogyakarta, Jakarta and across Indonesia about how we handle their data and accounts.

No. We share your transaction details only with our payment processors to complete DANA, OVO, GoPay and QRIS deposits and withdrawals. We do not sell your personal information. Your email, phone, address and game history stay inside our system.

When you request account closure, your personal data is marked inactive immediately. We archive it for three years to comply with tax and financial regulations where local law permits, then delete it. You can request full deletion sooner by contacting [email protected].

Yes. Go to Settings > Privacy & Data and tap 'Download My Data' to receive a complete export of your profile, transactions, login history and preferences. This file arrives by email within 24 hours.

Your payment method is tokenized—we store a secure reference to your account, not the actual card or wallet number. When you withdraw, the token is decrypted only at the moment we send funds to your chosen payment method.

When you sign in from a new device, we send a six-digit code to your registered email or phone number. You enter it on the login page to prove it's really you. This blocks unauthorized access even if your password is somehow compromised.

Yes. You can update your email, phone number and address in Settings > Account Details at any time. If you need to change your name or date of birth, contact our support team at [email protected] with verification documents.

Your transaction records are stored for the life of your account plus five years afterward, as required by local financial regulations. You can download your complete history from the Withdrawals and Deposits pages in your account at any time.

Your Privacy Matters to Us

How to Request Data Changes or Access

How We Safeguard Your Account

Password Security

Login Verification

Withdrawal Verification

Data Retention

Fraud Detection

Contact the Privacy Team

Privacy Policy FAQ

01 Will congtogel heylink share my data with other companies?

02 What happens to my data if I close my account?

03 Can I see what data you have about me?

04 How are my DANA, OVO, GoPay and QRIS details kept safe?

05 What is the login verification code I receive?

06 Can I request changes to my personal information?

07 How long do you keep my transaction history?

Related Pages