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How we handle your account and your data

When you open an account with congtogel heylink, we keep your payment details, identity and withdrawal history secure under clear, written terms.

Account security verifiedData retention policy clear24/7 support access
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congtogel heylink How we handle your account and your data
REACH US ANYTIME

Contact us about your account or policy

Our support team handles policy questions, account access requests and data inquiries 24 hours a day, 7 days a week.

Live Chat Open the lobby and tap the chat icon. A team member replies within 60 seconds during peak hours, and usually within 2 minutes at off-peak times.
Email Support Send your question to [email protected]. We reply within 24 hours with a case number so you can track your request.
Phone Support Call our Jakarta office weekdays 09:00–18:00 WIB. Reference your account number to speed up your inquiry.
HOW WE PROTECT YOU

Data, cookies and account security

We use encryption to protect your login, payment details and withdrawal addresses. Cookies on congtogel heylink track your session so you stay logged in; you can clear them anytime from your browser…

Data Handling

All account information is encrypted. We retain transaction data for seven years for compliance. Personal data is deleted 90 days after account closure unless local law requires longer storage.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to improve load times. No tracking cookies follow you off-site. Disable cookies in your browser settings anytime.

Account Security

Your password is hashed and never stored in plain text. Use a unique password and enable email notifications for login attempts from new devices.

Payment Verification

Withdrawals require a one-time code sent to your registered DANA, OVO, GoPay or QRIS account. This step confirms the payment address matches your account.

Data Requests

You can request a copy of your account data, edit your personal details, or ask us to delete non-transaction records. Go to Account settings or email [email protected].

Dispute Resolution

If you believe a charge is incorrect, contact support within 30 days with your transaction ID. We investigate and respond within 10 business days.

Your legal questions answered

Read the answers to questions we hear most often about account terms, data rights, payment security and how to close your account or request your information.

Yes. Go to Account > Settings > Data & Privacy, or email [email protected] with your account number. We send you a full export within 10 business days. It includes your profile, deposits, withdrawals, and game history.

We delete payment card data immediately after account closure. DANA, OVO, GoPay and QRIS account links are removed within 7 days. Transaction records stay for seven years for compliance, but are stored securely and never shared.

Contact support within 30 days with your transaction ID and reason. We investigate and respond within 10 business days. If a charge was made in error, we reverse it to your original payment method.

Yes. Go to Account > Settings > Close Account. Any remaining balance is returned to your registered payment method within 14 business days. Your account data is deleted 90 days after closure, except transaction records kept for compliance.

Your payment provider does. Before we send funds, they confirm the account matches your registered details. You receive a one-time code to approve the withdrawal. This protects both you and us against fraud.

You can change your password and email anytime in Account > Settings. To update your name, address or phone, contact support with proof of identity. We process these changes within 2 business days.

Email [email protected] with details. Do not share your password or withdrawal code with support staff. We reply within 24 hours and take every report seriously.

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